Contact us
Contact Us
At Lolajack, we understand the importance of providing timely and effective support to our customers. If you have any questions or concerns about your account, games, promotions, or technical issues, please feel free to reach out to us through one of the following channels.
Live Chat Support
We offer live chat support 24 hours a day, 7 days a week. Our team is always available to assist you with any inquiries or problems you may be experiencing. You can access our live chat service by clicking on the 'Contact Us' button at the bottom of our website.Email Support
If you prefer to contact us via email, please send an email to [Lolajack does not provide a specific support email address]. We will respond to your query as soon as possible. Please allow up to 24 hours for a response during working hours (Monday - Friday).Help-Centre Access
Our help centre is available on our website and provides detailed information about various topics such as account management, payment methods, game rules, and more.Support Channels
At Lolajack, we want to make it easy for you to get in touch with us. Please choose the most suitable support channel according to your issue:
- Live chat: ideal for instant queries or technical issues
- Email: best suited for detailed or sensitive inquiries
- Help centre: try our comprehensive FAQ section for quick answers
We understand that sometimes, problems may arise, and we're here to help you resolve them. Our dedicated team is committed to providing excellent customer service.
Response Times
Please note that our response times are as follows:- Live chat: instant replies during working hours
- Email: up to 24 hours for a response (Monday - Friday)
- Help centre: immediate access to FAQ and knowledge base
We strive to respond promptly, but please allow some time for us to address your concern.
Responsible Gambling Assistance
If you're experiencing any issues related to responsible gambling or need assistance with self-exclusion tools, we can provide you with information on how to use these features. Please contact our support team via live chat or email to discuss further.Troubleshooting and Technical Support
For technical issues or errors while playing games, please try the following:- Check your internet connection
- Ensure that your device meets system requirements
- Try logging in/out of your account
If you're still experiencing problems after attempting these troubleshooting steps, please contact our support team for assistance.
Account Recovery and Security Assistance
If you need help with password recovery, forgotten login information, or security-related issues, we can assist you via email. Please note that all sensitive information will be treated confidentially by our support team.Contact Us Workflow
For your convenience, here's a step-by-step guide to contacting us:
- Check the Help Centre for immediate answers
- Contact us through live chat (for instant responses during working hours)
- Send an email if you prefer written communication or require detailed assistance
